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Regional Offices

In an effort to make the services of the Ombudsman accessible to all Namibians, the Ombudsman has five fully - functional regional offices. We recognise the fact that most persons who make use of our services hail from previously disadvantaged backgrounds, and as such are unable to access us through email or telephones. Having offices strategically placed in all corners of the country helps us to reach those who would otherwise not be able to do so. We have Offices in Katima Mulilo, Keetmanshoop, Ongwediva, Swakopmund, and Otjiwarongo. Complainants are encouraged to express themselves in their mother tongue as we have a diverse staff complement across our regional offices.


Established in 2013, the Swakopmund Office caters for the Erongo Region as well as the Southern parts of the Kunene Region. The staff complement of five includes; a chief complaints investigator, a senior complaints investigator, a senior administrative officer and a cleaner.

Contact details

Cnr of Mandume Ndemufayo & Schlacter Streets
Gurka Trust building
PO Box 4981 Swakopmund
Tel: 064 406834
Fax: 064 406833
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Established in 2005, the Ongwediva office caters for the far northern regions of the country. There are five staff members, namely; a chief complaints investigator, two complaints investigators, a senior administrative officer and a cleaner. The Ongwediva office investigators also conduct intake in the Kunene and Kavango regions, when the need arises. The contribution of the Ongwediva office is highlighted throughout this report, the complaint intake schedule at the end of this report showcases the regions and places visited throughout the year.

Contact details

Extension 10, Valombola
PO Box 2658, Oshakati
Tel: 065 23 44 44
Fax: 065 23 877
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The Keetmanshoop office has a staff complement of four, namely; a chief complaints investigator, one complaints investigator, a senior administrative officer and a cleaner. This office caters for the! Karas region and parts of the Hardap Region. The Keetmanshoop office, along with Ongwediva office are the oldest regional offices, they were both established in 2005. The Keetmanshoop investigators regularly monitor the police holding cells at the Noordoewer border. The contributions of the office are highlighted in various aspects of this report.

Contact details

Sam Nujoma Avenue
Erf: 838
PO Box 890 Keetmanshoop
Tel: 063 221028
Fax: 063221030
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The Otjiwarongo office was established in 2017 and serves the Otjozondjupa and parts of the Kunene regions. The staff complement at Otjiwarongo is three, this include; a Chief complaints investigator, a senior complaints investigator and a senior administrative officer. As previously allude to, office space at Otjiwarongo remains a challenge as the staff is currently accommodate in the Ministry of Education Arts and Culture building. Despite this challenge, the office is equipped with the necessary IT infrastructure and is fully functional.

Contact details

Otjozondjupa Regional Council Building-

Henk Willemse Street

Tel: 067 304 078

Fax: 067 302 852

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Katima Mulilo

The Katima Mulilo Office caters for the Zambezi and the Kavango Regions. The office was established in 2019 and has a staff complement of three, namely; a senior complaints investigator, a complaints investigator and a senior administrative officer. The office is located in the former Zambezi Regional Council building. We are allocated five offices in the building.

Contact details

Ngoma road, GRN offices
Private Bag 1012, Ngweze
Tel: 066 253841
Fax: 066 25 3840
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