Complaints categorised under this mandate remain the highest type of complaints recorded by our office. Complaints that can be classified as maladministration are only investigated if they are recorded against government office, agency or ministry. We do not investigate maladministration complaints in the private sector
Below are examples of resolved maladministration complaints
The complainant alleged that the Ministry of Justice wrongly deposited money into her previous bank account; this is despite the complainant providing the ministry with her new banking details. Upon enquiry with the ministry of justice, she was informed that the bank would reverse the transaction, this did not happen for two weeks, leading the complainant to seek our office’s intervention.
We approached the bank and they reversed the funds to the Ministry of Justice within two days of our intervention. Thereafter the Ministry then paid the funds into the correct bank account.