The Ombudsman is an independent and impartial public office bearer who raises all people’s concerns with government institutions, bodies, and civil servants as well as any company or private individuals in Namibia, when it relates to violation of human rights and protection of the environment in Namibia.
In terms of Articles 91 and 92 of the Namibian Constitution, read together with the provisions of the Ombudsman’s Act, Act No. 7 of 1990, the Ombudsman’s mandate can be summarised as follows: to promote fairness, accountability and transparency in the public sector by resolving and investigating public complaints and systemic issues within the Ombudsman’s jurisdiction, being human rights violations, maladministration (within the public sector) and protection of the environment.
The work of the Ombudsman is collaborative and corrective in nature.
- Once a complaint is received it is registered and studied in order to establish if it falls within our mandates.
- If the complaint falls within our mandate and has merit, we will proceed with the requisite inquiries or investigation process.
- Complainants will receive acknowledgement of their written complaints within 48 hours.
- We will provide complainants with regular updates on the progress of their complaints.
- We request that complainants respond to our requests for further information/enquiries within 28 days.
- If we do not receive any response from the complainant within 28 days, we will close our file on the matter.
- Upon completion of the investigation, complainants will receive a closing letter detailing the outcome of the investigation.
- Should a complaint be resolved while we are in the process of investigations, we request that the complainant inform us as soon as possible.
- Try to solve the problem with the institution, Offices, Agencies or Ministries that you are complaining against. If there is no response or if you are unsatisfied with the response, then you can approach us.
- Tell us what happened to make you unhappy.
- Tell us why you think it is unfair.
- Tell us what you would like to happen.
- Make the complaint as soon as possible.
We cannot necessarily guarantee that you will get the outcome you want, but we can guarantee you that your complaint will be investigated fairly and thoroughly.
"no member of the Cabinet or the legislature or any person shall interfere with the Ombudsman in the exercise of his or her functions and all organs of the State shall accord such assistance as may be needed for the protection of the independence, dignity and effectiveness of the Ombudsman".Article 89
Article 89 (2) of the Namibian Constitution provide that Ombudsman shall be independent and subject to the Constitution and the law. In this regard, the Ombudsman acts impartially in the public interest, and will report directly to the National Assembly. We cannot be directed by any ministers, Government officials, the people who complain to us, the agencies and or officials whom we oversight and investigate.