Welcome To The Official Website For The Office of the Ombudsman, Namibia.

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+264 61 207 3111

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Mon-Fri: 8.00-17.00

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As children, it is important to know your rights and responsibilities and be aware that there are measures put in place to assist you once your rights have been violated.

The Child Care and Protection Act No 3 of 2015; calls for the appointment of a Children’s Advocate. The Children’s Advocate is located in the Office of the Ombudsman and focuses on issues pertaining to children’s rights.

The Children’s Advocate is there to represent and defend the rights of children in Namibia. Advocate Heather Harker was appointed as the Children’s Advocate on 1 October 2022. The Children’s Advocate is assisted in her duties by a social worker and two legal officers.

  • Investigates complaints about the services provided to children under the laws of the Namibian constitution.
  • Investigates incidences of violation of children’s rights.
  • Monitors the implementation of the Child Care and Protection Act and other laws relating to children.
  • Raises awareness on the Child Care and Protection Act and on issues pertaining to children’s rights and responsibilities in general.

Children are welcome to approach the Children’s Advocate, teachers, caretakers, family members or other community members can also approach us on behalf of children. You do not have to be related to a child in order to approach the children’s Advocate with a complaint or enquiry.

The Children’s Advocate is situated in Windhoek at the corner of Feld and Lossen Streets.

You can lay a complaint by visiting the Office,

  • Telephonically- 061 207 3111
  • Email- office@ombudsman.org.na
  • Facebook inbox- Office of the Ombudsman Namibia
  • SMS- 20401
  • You can lodge a complaint online

The Children’s Advocate resolves complaints through consultations with stakeholders and experts; the aim is to avoid conflict as much as possible and to resolve an issue in the best interest of the child. The services of the Children’s Advocate are free of charge and cases are treated with the utmost discretion and confidentiality.

Children’s Rights case summaries

Below are examples of actual cases investigated by the Children’s Advocate