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Complaints categorised under this mandate remain the highest type of complaints recorded by our office. Complaints that can be classified as maladministration are only investigated if they are recorded against government office, agency or ministry. We do not investigate maladministration complaints in the private sector
Below are examples of resolved maladministration complaints
Maintenance funds transferred into a wrong bank account
Refusal to pay salary into new bank account
Illegal detention of Angolan national
Maintenance funds transferred into a wrong bank account
The complainant alleged that the Ministry of Justice wrongly deposited money into her previous bank account; this is despite the complainant providing the ministry with her new banking details. Upon enquiry with the ministry of justice, she was informed that the bank would reverse the transaction, this did not happen for two weeks, leading the complainant to seek our office’s intervention.
We approached the bank and they reversed the funds to the Ministry of Justice within two days of our intervention. Thereafter the Ministry then paid the funds into the correct bank account.
Refusal to pay salary into new bank account
The complainant alleged that her employer, the Ministry of Education Arts and culture was conducting unfair labour practices against her. She informed us that she was implicated in a fraud criminal case, while in the employ of the ministry. She alleged that her bank account was frozen by NAMPOL as part of the investigations. The complainant subsequently opened a new bank account for her salary to be paid in, however her employer refused to pay the money into her new account. She asked the office of the Ombudsman to intervene as her livelihood was affected, while she has not been convicted of any criminal offence and still being employed.
We consulted the Human Resource officials at the Ministry of Education Arts and Culture and informed them that the complainant was still entitled to her salary, as long as she was still employed by the ministry. The Ministry agreed to pay the money into the complainant’s bank account and the matter was resolved.
Illegal detention of Angolan national
The complainant was an Angolan citizen who was allegedly being detained for entering the country illegally. He alleged that he was detained for two months and two weeks without a formal charge. The complainant was only informed that he would be deported. He further informed us that the immigration officers made no efforts to transport him to the Namibia-Angola border.
We engaged the a senior official in the ministry of Home Affairs, Immigration Safety and Security, who informed us that he was not aware of the matter. The official however assured us that he would escort the complainant to the border, the following day. We followed up and we found that the complaint had indeed been deported via Shikongo border.